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  • Terms and conditions

     

    Merchandise

    Hammock barn has made every effort to ensure that all product information is accurate. Some information, including images and specification, are supplied by third party sources such as manufacturers. Therefore we cannot be held responsible if this information is not completely accurate.

    Colours are representative and may not reflect exact shades. Colour differences can occur in any product when it is being viewed and compared on a computer screen.

    Faulty merchandise

    In the unlikely case a fault is discovered in a finished product and this is not due to the way the product has been handled, stored, or displayed by the customer, a replacement product will be exchanged for the faulty product. Please send any claim as soon as possible by email.. Please include name, the Order ID and date the order was placed.

    Deliveries
    Delivery is free to anywhere in the United Kingdom

    Orders should be delivered to you within 1 to 2 working days of our order acknowledgement. 

    If you require delivery on a particular day please contact us. Saturday deliveries are available but we regret a charge is payable.

    Please check the goods and record on the carriers manifest if there is any damage to packaging as failure to record any damage may result in subsequent claims for damaged goods being refused. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

    Returns Policy

    We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. 


    Your rights to return goods are protected under the EU Distance Selling Directive. (Find out more by entering EU Distance Selling Directive in your search engine)

    Any goods returned should be in saleable condition